1 Items may only be returned if they are faulty, damaged on arrival, incorrectly delivered or where the customer changes their mind as set out in the Consumer Protection Act 68 of 2008.
2 Once a customer informs Euro Appliances of a return, it is the customer’s responsibility to ensure that the item is returned within 10 days after first contact was received.
3 All returns need to be in original packaging, with all original accessories, parts and documentation.
4 No items may be returned without prior written authorisation from Euro Appliances. Euro Appliances will not be liable for any items lost in transit to Euro Appliances or items incorrectly handed over to couriers where no prior written authorisation has occurred. The absence of authorized return may lead to a return not being processed, for which Euro Appliances will not be held liable.
5 Faulty and damaged on arrival items will be dealt with in accordance with sections 55 and 56 of the Consumer Protection Act 68 of 2008.
(i) In the case of damaged on arrival items, the customer needs to notify Euro Appliances of any breakages, missing or damaged parts and accessories within 3 days of the receipt of the goods. Euro Appliances may ask for images of the goods and packaging, highlighting the extent of the damage. Euro Appliances will not entertain any claims of breakages, missing or damaged parts and accessories if this notification is not received within 3 days of the goods being delivered.
(ii) (a) Faulty items may be returned within the warranty period. If a warranty period is not indicated on the deal, a 12-month standard warranty will apply. Faulty items will be repaired or replaced. Where a repair or replacement is not possible, the customer will be refunded or credited.
(b) Euro Appliances will cover the freight and insurance cost of a faulty item under warranty. Should our suppliers assess the item and find it to not be faulty or to be user damage, the customer may be liable for the return cost.
(c) A faulty item is a defective item with any material imperfection in the manufacture of a product or any characteristic of a product which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
(d) The following does not constitute a defect, and will not be eligible for a refund, replacement or repair:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse and misuse, or incorrect usage of the product;
- damage arising from electrical surges or sea air corrosion;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorised alterations to the product;
- where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit the customer;
(e) In assessing whether an item is defective or not, Euro Appliances may rely on their suppliers or independent assessment centres for feedback. In these cases, Euro Appliances’s supplier feedback will be final.
6 A customer is allowed to return an item within 7 days of receipt of the item if it is not faulty, subject to the following conditions:
i) The customer writes in to Euro Appliances within 7 days of receipt of the item. Requests for returns outside of the 7-day window may not be entertained unless it is faulty in terms of section 5, subject to those provisions.
ii) The item must be in a re-sellable condition, in original packaging and include all original accessories, parts and documentation. Euro Appliances will inspect the item on return and if it is not in a re-sellable condition, dispatch it back to the customer.
iii) Certain items may not be returned once opened. This includes cleaning products, or items that have been made to the customer’s specifications.
v) Returns may be arranged on a customer’s behalf, or a customer may courier their goods back to Euro Appliances.
vi) Returns under section 6 will be at the Customer’s cost. This cost will be offset against any refund or credit owed to the customer after an item has been returned.